Shipping & Returns

Due to applicable laws and carrier limitations, we do not ship automatic knives internationally.

We also do not ship automatic knives to the following states:

• New Mexico
  
• Minnesota
  
• Washington
  
• California
  
• New Jersey
  
• Delaware
  
• New York
  
• Vermont
  
• Hawaii
  

It is the customer’s responsibility to understand and comply with their local laws before placing an order.

We ship orders via UPS and USPS.

Because these knives are built to order, please allow approximately 1 week for processing and assembly before shipment.

Once shipped:

• Delivery typically takes 2–4 business days, depending on carrier and location

If you receive a damaged or incorrect item, please contact us within 5 days of delivery for a prompt resolution.

If contacted within this timeframe, we will repair or replace the item at no cost to you.

We do not refund shipping charges on multiple orders placed on the same day or across multiple days.

Please ensure all desired items are added to your cart prior to checkout to avoid multiple shipping charges.

• We reserve the right to limit orders to one knife/item per order
  
• We may refund orders if multiple knives are purchased or multiple orders are placed in violation of this policy
  
• We do not honor after-the-fact requests to combine orders or refund shipping
  

Note: Combine shipping coupon codes may be provided in your order confirmation email to allow additional purchases following high-demand item releases.

RICK HINDERER KNIVES wants you to be 100% satisfied with your purchase.

If you are not satisfied for any reason, you may return an unused product within 30 days of delivery for a refund, minus:

• Original shipping costs
  
• A 2.5% restocking fee
  

All returned items must be:

• In new condition
  
• With all original packaging, labels, and tags intact
  

Non-Returnable Items

• Used or opened items
  
• Seasonal or holiday releases
  

All seasonal or holiday drops are final sale and cannot be returned.

To initiate a return, please contact:

customerservice@rickhindererknives.com

Please include:

• Full name
  
• Order number
  
• Item name and quantity
  
• Reason for return
  

Important:

• All returns must include the original order number or they will not be accepted
  
• Include a copy of your original invoice
  
• We do not offer exchanges
  

Return Address:

HINDERER KNIVES

Order Number – R

5371 Columbus Rd

Shreve, OH 44676

Once your return is received and inspected, your refund will be processed and applied to your original method of payment.